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Administration & Finance

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1. How do I set up garbage service?
2. Does the Village have opportunities for tax-free donations?
3. How do I register to vote?

Building

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1. How long will it take to get a Building Permit?
2. Does an architect have to sign and stamp the drawings?
3. Can homeowners do their own electrical and plumbing work?

Business

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1. Is a business license required?
2. I am interested in opening a business in Libertyville, where do I start?
3. I am interested in opening a business in Libertyville, how can I find out if my use is permitted at that location?
4. How do I find a business located in Libertyville?
5. Where do downtown business employees park?

Commercial Garbage

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1. What is a franchise?
2. When would the proposed franchise begin?
3. What is the term of the proposed franchise?
4. Who is included in the proposed franchise?
5. What services are included in the proposed franchise?
6. Is recyling included in the cost?
7. Why should I recycle?
8. How will I know what size containers and service I need?
9. Can I select my container size and pick up frequency?
10. What are the rates for garbage and recycling service under the proposed franchise?
11. Will I save money?
12. What if my current rates are lower than the proposed franchise rates?
13. Will I still have a service contract?
14. Who will bill me for service?
15. What are the billing terms?
16. What if my current contract expires before or after the start of the proposed franchise?
17. What if I currently have a contract with Groot?
18. Will I recieve a new container?
19. Who do I call with service problems?
20. Will the franchise affect the current franchise for residents?
21. What does the Village recieve for the franchise?
22. Who is Groot?

Fire

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1. Is there an “all clear” sounded after the tornado sirens are activated?
2. How can I obtain a copy of a fire or ambulance report?
3. What type of community activities does the fire department offer the residents of Libertyville?

General Maintenance

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1. How can I get sign changes or additional signs?
2. How often will my street get swept?
3. The Village plow hit my mailbox, will the Village fix it?

General Questions

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1. Where are you located and what are your hours?
2. How do I get a birth/death certificate?
3. Where do I park to use the train?

Police

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1. What is the ordinance covering vehicles parked on the street overnight?
2. Where do I call for power outage or severe weather information?
3. Can I obtain a handicapped parking hangtag at the Police Department?
4. What is the Curfew Law in Libertyville?
5. I need to have my fingerprints taken. Can the Police Department do this for me?
6. When should I call 9-1-1?
7. What happens when I dial 9-1-1?
8. Why do the dispatchers ask so many questions?
9. Can I call 9-1-1 from a Cellular Phone?
10. What if I call 9-1-1 by mistake?
11. Can you handle calls from hearing impaired or non-English speakers?

Public Works

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1. My water bill is high – what do I do?
2. What streets does the Village maintain?
3. Is a permit required for the disconnection of water and sanitary service lines?
4. Noisy water meter - what do I do?
5. What is the hardness of our water?
6. Low water pressure - what do I do?
7. What do I do about a sewer smell in my drains?
8. My drain backs up when I use a large amount of water, what should I do?
9. I have a blockage in my sewer service under the street, will the Village repair it?
10. How should I select my plumber/underground contractor?
11. How can I get my street/sidewalk or curb repaired?
12. Who is responsible for maintaining my driveway apron?
13. How can I get sign changes or additional signs?
14. How often will my street get swept?
15. The Village plow hit my mailbox, will the Village fix it?
16. There are flags in my yard, what should I do with them?
17. J.U.L.I.E. locates - should I mark my yard to indicate where I need locates?
18. Streetlight Outages – Whom do I call?
19. Who picks up household garbage and landscape waste?
20. SWALCO - Where and when are drop off events?
21. What do I do with left over latex paint?
22. Performance bond - what is it?
23. Performance bond - who pays?
24. Is the performance bond an additional fee?
25. Performance bond - Is it an additional fee?
26. Performance bond – when is it returned?
27. Do I need a permit from Engineering for repair of an individual building service break on my property?
28. Which public utility service lines need to be disconnected before demolition of an existing structure?
29. When do the public utility service lines need to be disconnected?
30. Are there fees related to the ROW permit, and if so, how much would a permit cost?
31. Where are the service lines disconnected at?
32. Who notifies the Village that the work is being done once the permit has been issued?
33. What phone number should be called to schedule the inspections?
34. What happens after the service disconnection work is completed?
35. Who do I contact for information on the demolition permit?
36. I just moved in and want to re-landscape my parkway. The landscaper is telling me this is village responsibility?
37. Does the village have maps that show elevation?
38. What are village requirements for the driveway apron?
39. Do I need a permit from engineering to install a drain tile?
40. What is required of me to install a new water tap?
41. I’ve scheduled a water tap between 1” – 2” (i.e. abandonment of service), what does the village supply?
42. Driveway apron replacement - can the village help with the costs?
43. Why do I need to have my water disconnected when constructing an addition?
44. How much depth of trench does the village require before shoring? (Water and sewer disconnect)
45. How do I find bid documents and plans?

Recreation

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1. What are the hours of operations for the Recreation & Sports Complex Department Administrative Office?
2. My address is Libertyville, why am I considered a non-resident?
3. Can non-residents register for classes through the Recreation & Sports Complex?

Sewer

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1. What do I do about a sewer smell in my drains?
2. My drain backs up when I use a large amount of water, what should I do?
3. I have a blockage in my sewer service under the street, will the Village repair it?
4. How should I select my plumber/underground contractor?

Sports Complex

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1. When is Open Gym available?
2. Do I have to be a member to use the Sports Complex facility?
3. How do I plan a special event at your facility?

Streets

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1. What streets does the Village maintain?
2. How can I get my street/sidewalk or curb repaired?
3. Who is responsible for maintaining my driveway apron?

Water

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1. High water bill – what do I do?
2. Noisy water meter – what do I do?
3. Low water pressure – what do I do?
4. What is the hardness of our water?