Frequently Asked Questions

Water billing inquiries are handled by the Village Finance Department call (847) 918-2007. The most common causes of high bills are leaky toilets, humidifiers, and water softeners. Most water meters have leak detectors on the face of the meter. If all your water is shut off at the sink, bathtub, washing machine, sprinkler, etc and the leak detector is still spinning, you have a leak. Reading your meter at night and in the morning for a few days to see if any anomalies show up can be helpful. To check your toilet to see if it is leaking remove the tank cover and see if the water is overflowing into the fill tube after the toilet has finished filling; adjusting the float can solve this. It also may be the seal at the bottom of the tank if you run you finger under the seal and if comes out black the seal is deteriorating and needs to be replaced. Sometimes the handle mechanism gets hung up and holds the handle down until you jiggle it. Dye tablets are available at the Village Hall and 600 North Avenue for testing toilets. Our water technicians are available to assist our residents. If you would like to schedule an appointment, please call 847-362-3434 between 7:00 am – 3:30 pm Monday – Friday. There is no charge for this service. If you would like to have your meter tested the Village will send it out for testing. If the meter is reading properly your water account will be charged an additional $50 for a regular household meter; no charges will be applied to your account if the meter is found to be faulty.

Water meter inquiries are handled by the Streets & Utilities Division of Public Works. Call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday to schedule an appointment to change your meter. A normal meter change takes about 20 minutes.

Check the faucet aerator screen to make sure it’s not clogged by debris. If you find debris in your screen try heating it on a metal spoon. If it smells like burning plastic the problem is your water heater. Water heaters have plastic dip tubes that break down with age and start to clog your aerators and appliances. If you have had any recent plumbing work done gently make sure the valves are open all the way. If this does not help please call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday and we will have someone check further.

The hardness of the Village’s water is 8 grains per gallon or 137 mg/l as CaCO3.