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1. What is the ordinance covering vehicles parked on the street overnight?

Village Ordinance prohibits parking on the street between 2:00 a.m. - 6:00 a.m. The Police Department may give temporary permission (typically no more than 3 nights a month) to park overnight on the street for driveway repair, visitors, etc. If you would like to request overnight parking permission, call (847) 362-8310. You will be required to call each night to request permission.

2. Where do I call for power outage or severe weather information?

During severe weather and/or power outages, the demand for Police & Fire services can increase rapidly. These situations can quickly overtax all available Police, Fire, and 9-1-1 resources with a large number of calls for service.

Commonwealth Edison is the power utility in the Village of Libertyville. Power outages that do not involve an immediate threat to life or property should be reported via ComEd’s telephone reporting system at 1-800-EDISON1 (1-800-334-7661).

Please do not call 9-1-1 or the Police/Fire departments for general outage information. We often do not have any information on the outage, and these calls can detract from our ability to handle emergency calls promptly.

3. Can I obtain a handicapped parking hangtag at the Police Department?

Yes, you can. The Police Department will process your application for a temporary (90 days or less) handicapped parking hangtag. For permanent disabilities, contact the Secretary of State's Office. The application must be completed by both the physician and the applicant. Please note that the Police Department can only process applications from residents of the Village of Libertyville and Libertyville Township.

4. I need to have my fingerprints taken. Can the Police Department do this for me?

The Police Department will be able to provide fingerprint services, provided we have available personnel, and we do not have anyone in custody. Fingerprinting services are provided for Village residents & employees of Village businesses at no charge, however you must provide your own fingerprint cards. The Police Department does not stock and cannot obtain fingerprint cards, as each entity has their own that are specifically coded. Non-residents can also be fingerprinted for a charge of $20 per person.

5. When should I call 9-1-1?

9-1-1 should be used for all emergencies. Some examples of emergencies include:
• If you smell smoke or see fire
• To get help for someone who is hurt
• If you see someone getting hurt
• If you see a crime in progress
• If you're not sure you have an emergency

When a Libertyville 9-1-1 Dispatcher receives a 9-1-1 call, they immediately know where the call was placed from. In addition, the call can quickly be transferred to any nearby public safety agency. If the call is reporting a medical emergency, the dispatcher can give pre-arrival instructions over the phone.
For non-emergency calls, please dial our business number, 847-362-8310.

6. What happens when I dial 9-1-1?

Only emergency calls should be directed to the 9-1-1 telephone number. If you are calling in Libertyville, the calls go directly to the Consolidated 9-1-1 dispatch center. Through the 9-1-1 equipment and Computer Aided Dispatch system, the caller's address and telephone number immediately appear on the computer screen. The 9-1-1 Dispatchers are highly trained individuals that are prepared for any emergency situation. These dispatchers need to get specific information from you when you call 9-1-1. This information lets the dispatcher know what kind or response is required to the emergency (police, fire, paramedics, etc.)
• We will ask you what happened and where did the crime occur.
• We will ask you if anyone is injured, and if the injured person is in the same location.
• If the injured person is at a different address we will want to know where they are.
• We will ask you if you know the people involved in the incident.
• We will ask you if there are weapons involved.
• We will ask you for a full description of the people involved in the incident.
• We will ask you for associated vehicle descriptions.
• We may ask you to stay on the phone with us until officers arrive.
• We will ask you if you want to remain anonymous.

7. Why do the dispatchers ask so many questions?

Dispatchers are trained to try and get as much information as possible to best determine the nature of the problem. The information provided by callers can assist the officers in determining what they will need in order to keep others safe and out of harms way.
Also, please realize that the dispatchers are trained to perform many tasks at once, and will often be dispatching emergency response units while they are talking to you. If they ask you to hold, it is because they are DISPATCHING HELP TO YOU. We immediately dispatch the appropriate emergency response for your problem along with 1 or 2 police officers.

8. Can I call 9-1-1 from a Cellular Phone?

Yes you can. We would prefer that you use a regular telephone phone if possible, but if circumstances dictate that you use a cellular phone to call, you need to know the following:
• All calls to 9-1-1 made from cellular phones are currently routed to the closest 9-1-1 PSAP. They will assess the incident and if warranted, will transfer the caller to the local police or fire department that has jurisdiction over the incident being reported.
• Depending on the technology of your phone, the Dispatcher may receive the cellular phone number, the tower location, and possibly the GPS coordinates of the phone.

If the call gets disconnected before the dispatcher is able to obtain this information, we will attempt to call you back to continue to obtain information.

9. What if I call 9-1-1 by mistake?

If you accidentally dial 9-1-1 or hear the Dispatcher answer "9-1-1 Emergency, How may I assist you?" please don't hang up. All you need to do is explain you have dialed the wrong number. The Dispatcher will confirm this with you by asking a few questions, to ensure you are safe and that there is no problem. If you do hang up without talking to a dispatcher:
• The dispatcher will try to re-contact you.
• If the phone line is busy, they will instruct an operator to break in on your conversation and request that you release the line for an emergency phone call.
• If the dispatcher cannot re-establish contact, you will have company stopping in. It is our policy to send police officers when a 9-1-1 caller hangs up, and we cannot re-contact the caller.

10. Can you handle calls from hearing impaired or non-English speakers?

You bet we can! Our 9-1-1 center is equipped to handle calls from TTY/TDD devices. These devices will detect an incoming call from devices used by those with hearing or speech impairments and allows them to report an emergency via a keyboard device directly to a 9-1-1 dispatcher. The device is interfaced with the telephone system in our 911 center and will automatically alert the dispatcher of an incoming TDD call. Our 9-1-1 dispatch communicators have been trained on the operation and use of the TDD. Hearing impaired customers will not have to call a translation service in an emergency; they too can dial 9-1-1.

Our Consolidated 9-1-1 system is also set up to provide for people who speak foreign languages. We have a direct line to AT&T Language Line personnel that can interpret the callers need for help. This is available 24 hours a day 7 days a week.