You bet we can! Our 9-1-1 center is equipped to handle calls from TTY/TDD devices. These devices will detect an incoming call from devices used by those with hearing or speech impairments and allows them to report an emergency via a keyboard device directly to a 9-1-1 dispatcher. The device is interfaced with the telephone system in our 911 center and will automatically alert the dispatcher of an incoming TDD call. Our 9-1-1 dispatch communicators have been trained on the operation and use of the TDD. Hearing impaired customers will not have to call a translation service in an emergency; they too can dial 9-1-1.
Our Consolidated 9-1-1 system is also set up to provide for people who speak foreign languages. We have a direct line to AT&T Language Line personnel that can interpret the callers need for help. This is available 24 hours a day 7 days a week.