What if my current rates are lower than the proposed franchise rates?
If your rates for garbage and recycling at the start of the franchise are lower than the franchise rates, Groot will freeze your rates for the first year. After the first year, the current franchise rates will apply. Under the franchise, however, you will receive the benefits of uniform rates for garbage and recycling services, rate increases limited to once per year and restricted to the rate of inflation, and no additonal fees or surcharges. The included recycling container (96 gallon/1.0 cubic yard/1.5 cubic yard) may allow you to reduce your container size and/or pick up frequency and lower your rates below your existing rates.

Show All Answers

1. What is a franchise?
2. When would the proposed franchise begin?
3. What is the term of the proposed franchise?
4. Who is included in the proposed franchise?
5. What services are included in the proposed franchise?
6. Is recyling included in the cost?
7. Why should I recycle?
8. How will I know what size containers and service I need?
9. Can I select my container size and pick up frequency?
10. What are the rates for garbage and recycling service under the proposed franchise?
11. Will I save money?
12. What if my current rates are lower than the proposed franchise rates?
13. Will I still have a service contract?
14. Who will bill me for service?
15. What are the billing terms?
16. What if my current contract expires before or after the start of the proposed franchise?
17. What if I currently have a contract with Groot?
18. Will I recieve a new container?
19. Who do I call with service problems?
20. Will the franchise affect the current franchise for residents?
21. What does the Village recieve for the franchise?
22. Who is Groot?