What happens when I dial 9-1-1?
Only emergency calls should be directed to the 9-1-1 telephone number. If you are calling in Libertyville, the calls go directly to the Consolidated 9-1-1 dispatch center. Through the 9-1-1 equipment and Computer Aided Dispatch system, the caller's address and telephone number immediately appear on the computer screen. The 9-1-1 Dispatchers are highly trained individuals that are prepared for any emergency situation. These dispatchers need to get specific information from you when you call 9-1-1. This information lets the dispatcher know what kind or response is required to the emergency (police, fire, paramedics, etc.)
• We will ask you what happened and where did the crime occur.
• We will ask you if anyone is injured, and if the injured person is in the same location.
• If the injured person is at a different address we will want to know where they are.
• We will ask you if you know the people involved in the incident.
• We will ask you if there are weapons involved.
• We will ask you for a full description of the people involved in the incident.
• We will ask you for associated vehicle descriptions.
• We may ask you to stay on the phone with us until officers arrive.
• We will ask you if you want to remain anonymous.

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1. What is the ordinance covering vehicles parked on the street overnight?
2. Where do I call for power outage or severe weather information?
3. Can I obtain a handicapped parking hangtag at the Police Department?
4. I need to have my fingerprints taken. Can the Police Department do this for me?
5. When should I call 9-1-1?
6. What happens when I dial 9-1-1?
7. Why do the dispatchers ask so many questions?
8. Can I call 9-1-1 from a Cellular Phone?
9. What if I call 9-1-1 by mistake?
10. Can you handle calls from hearing impaired or non-English speakers?