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Administration & Finance

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1. How do I set up garbage service?

Call Groot at (877) 404-7668 or visit the waste and recycling section and new resident section for more information.

2. Does the Village have opportunities for tax-free donations?

The Village has the Libertyville Foundation, which has a separate membership Board who oversees donations. For more information go to our foundation page.

3. How do I register to vote?

Voter's registration can be done in-person at the Village Hall, but is coordinated by the Lake County Clerk's office. For more information contact them at (847)377-2410.

More...

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Building

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1. How long will it take to get a Building Permit?

10-15 working days for the first plan review with 5-10 days for additional reviews.

2. Does an architect have to sign and stamp the drawings?

Yes for the following situations – New house or building; Work in commercial spaces; A two-story or second floor addition; and any structural openings or changes.

3. Can homeowners do their own electrical and plumbing work?

Yes if they are working on the home they live in.

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Business

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1. Is a business license required?

No, the Village does not issue business licenses, however we do require that businesses apply for occupancy when opening or when ownership is transfered. Home based businesses must also apply for occupancy. Both applications may be found at the following link. Applications...

2. I am interested in opening a business in Libertyville, where do I start?

You might begin by contacting the Community Development Department to find out which zoning districts permit your business use. The Village’s Economic Development Manager also has contact information available for retail, office, and industrial sites that are currently available for sale or lease. Feel free to contact (847) 918-2028 for assistance finding a site that suits your needs. Once you find a site, be sure to submit an application for occupancy and apply for any necessary building permits. Other county, state or federal agencies may also require you to file documentation with them.

Applications, Guides & Forms

3. I am interested in opening a business in Libertyville, how can I find out if my use is permitted at that location?

Before signing a lease or entering into a contract for purchase of a property, it is always a good idea to contact the Community Development Department (200 E Cook, (847) 918-2028) to confirm your type of business use is allowed in the zoning district in which the property is located.

If your business is not allowed in that location, staff may help guide you to a more appropriate location or can alert you as to an appropriate approval process for that use.

4. How do I find a business located in Libertyville?

You can begin your search by visiting our searchable Business Directory. Business Directory

5. Where do downtown business employees park?

In order to maintain available parking spots for downtown shoppers, there are designated parking areas for employee parking in the downtown. An employee parking permit may be obtained by contacting the Police Department, non-emergency line at 847-362-8310.

Parking Map

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Cannabis Act

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1. When was cannabis made legal in Illinois?

On Tuesday 6/25/2019, Governor JB Pritzker signed Illinois House Bill 1438, better known as the Cannabis Regulation and Tax Act (CRTA), thus legalizing the consumption and possession of cannabis for adults 21 and older in Illinois starting January 1, 2020. Illinois is the 11th state in the country to legalize the recreational use and purchase of marijuana (after Alaska, California, Colorado, Maine, Massachusetts, Michigan, Nevada, Oregon, Vermont, and Washington).

2. How much cannabis may an individual possess?

Illinois residents may possess up to:

• 30 grams, or just over one ounce of “flower”
• 5 grams of cannabis concentrate
• 500 milligrams of THC - the chemical that makes users high – in a cannabis infused product such as gummies, candy, other consumable products (referred to as “edibles”), or tinctures, and lotions

Non-Illinois residents may legally possess up to ½ of these amounts.

3. Who can legally purchase and consume cannabis?

As a result of the new State legislation, the consumption of cannabis as of 1/1/2020, will be treated similarly to that of the consumption of alcohol with any Illinois resident, or non-resident, ages 21 or over, now being able to purchase and consume cannabis.

4. Who can legally grow and sell recreational cannabis?

Only licensed businesses will be able to legally grow and sell cannabis. Medical cannabis patients will be allowed to grow up to five plants each within their home. Recreational users will not be allowed to grow any plants.

5. Can the consumption/possession of cannabis be banned by a local municipality like Libertyville?

No, municipalities cannot ban or override the CRTA. Furthermore, municipalities cannot ban residents from private cannabis consumption.

6. Will the Village have any regulatory abilities?

Yes, Section 55-25 of the Act (attached) outlines what municipalities are allowed to regulate. The Village may enact reasonable zoning regulations that do not conflict with the act including buffers between sensitive uses. Furthermore, the Village can require Conditional/Special Use permits for cannabis businesses to impose limits on “time, place, manner, and number” of cannabis business operations. The Village is allowed to ban recreational cannabis businesses completely and may regulate or ban on-premise consumption of cannabis at cannabis business establishments. Please note, local governments are required to allow medical cannabis dispensaries subject only to local zoning provisions and cannot ban residents from using cannabis products on private property.

7. What regulatory abilities, if any, do business owners and landlords have?

Any person, business, public entity, or landlord may prohibit the use of cannabis on private property. Smoking cannabis is prohibited in any location where smoking is prohibited by the Smoke Free Illinois Act (410 ILCS 82), including hospitals, restaurants, retail stores, offices, commercial establishments, etc.

8. Will cannabis consumption be allowed in public spaces?

No, the consumption of cannabis in public, including school grounds, will be considered unlawful. It will be unlawful to consume cannabis in close physical proximity to someone under 21 who is not a registered medical cannabis patient.

9. Where will consumption be allowed?

The consumption of cannabis will be allowed on private property. Consumption may potentially be permitted at specifically designated establishments such as dispensaries or smoking lounges if allowed by local ordinance. Smoking at dispensaries or smoking lounges would be dependent on the Village Board approving zoning for such a use.

10. Does the Act itself restrict the location of cannabis business or advertising?

The Recreational Cannabis Act itself prohibits a new cannabis dispensary from locating within 1,500 feet of another dispensary. Libertyville may further restrict the location through reasonable zoning regulations. The Act authorizes up to 500 dispensary licenses, allows dispensaries to operate from 6 a.m. to 10 p.m. and enables dispensaries, infusers and/or craft growers to share a facility if allowed by the local municipalities. The Act requires that cannabis advertising be at least 1,000 feet from school grounds, playgrounds, public recreational facilities, child care centers, public parks, public libraries, and gaming arcades (if that arcade is not limited to patrons 21+).

11. What is the licensing timeline?

The 55 current medical-cannabis dispensaries receive early approval for licenses to sell under the new Act. They may apply to dispense recreational marijuana at their current stores and for a license for a second location, meaning the state could have 110 recreational cannabis outlets by the time sales start January 1, 2020.

• On October 15, 2019, applications for up to 75 dispensaries will be made available. These new businesses will serve in addition to medical dispensaries that receive approval to serve adult consumers during the transition.
• On January 1, 2020, sales begin. January 7, 2020, applications for infusers, transporters, and a new category of cultivator called a craft grower will be published for business applicants. 
• On May 1, 2020, new dispensaries licenses will be issued, and the state will begin a disparity and market study of the cannabis industry.
• On July 1, 2020, up to 40 craft grower and infuser licenses will be issued, along with an unlimited number of transporter licenses.

The Act allows for up to 47 dispensary licenses to be awarded within the “Chicago-Naperville-Elgin” region by May 1, 2020. The applications for such licenses shall be available by October 1. Once the disparity and market studies are complete, the state can issue additional licenses if needed. These licenses must take into account the findings of the disparity study.

12. What will the Village's role be in the licensing process?

The Village plays no role in the licensing process as it is left up to the Department of Financial and Professional Regulation (DFRF) to select and process those individuals attempting to obtain a license. The 55 current medical-cannabis dispensaries get early approval for licenses to sell under the new Act.

13. Are there any changes to existing medical cannabis laws?

Yes; the list of conditions that are covered under the use of medial cannabis was expanded to now include chronic pain, autism, migraines, irritable bowel syndrome, osteoarthritis, and anorexia.

14. How is cannabis taxed?

Sales will be taxed at 10% for cannabis with THC levels at or less than 35%; 25% for cannabis with THC levels above 35%; and 20% for cannabis infused products such as edibles. This is in addition to standard state and local sales taxes. Additionally, municipalities may add a special tax of up to 3% and counties may add a special tax up to 3.75% in unincorporated areas.

The municipal cannabis sales tax will be collected and enforced by the Illinois Department of Revenue (IDR), which is entitled to retain 1.5% of the amount distributed to each municipality as an administrative fee.

While the Act presently would allow for the tax to be effective not sooner than September 1, 2020, the Illinois Municipal League (IML) recommends that municipalities consider adopting the tax ordinance imposing the tax effective on January 1, 2020, and certify the ordinance to the IDR by October 1, 2019, in anticipation of a legislative amendment to the Act that may authorize the local tax as of January 1, 2020.

Additional taxes will be collected by other government bodies including a cultivation privilege tax, cannabis purchaser excise tax, cannabis county retailers’ occupation tax. State tax revenue will be placed in the Cannabis Regulation Fund. The Department of Revenue projects that this industry will generate over $57 million in tax revenue and licensing fees in FY20.

15. How will the potential tax revenue generated be used?

Within the Act, distribution of government proceeds collected by the State associated with the sale of recreational cannabis was established as follows:

• 20% to State mental health services and substance abuse programs
• 10% to pay unpaid State bills
• 35% to the State General Revenue Fund
• 2% to public education and safety campaigns
• 8% to the Local Government Distributive Fund, for prevention and training for law enforcement
• 25% for identified social equity programs

16. How does the law affect workplace drug policies?

Nothing in the Act prohibits employers from adopting reasonable zero tolerance or drug free workplace policies, or employment policies concerning drug testing, smoking, consumption, storage, or use of cannabis in the workplace or while on call provided that the policy is applied in a nondiscriminatory manner. Nothing in the Act limits or prevents an employer from disciplining an employee or terminating employment of an employee for violating an employer’s employment policies or workplace drug policy. The Act prohibits discrimination against employees for use of "lawful products" like cannabis during nonworking and non-call hours.

17. Does the Act place limits on cannabis advertising?

The Act bans any sign that makes any health, medicinal, or therapeutic claims about cannabis or cannabis products, includes the image of a cannabis leaf or bud, or advertises to minors (such as including cartoons, toys, or animals). Packaging will require warnings about cannabis consumption.

18. How does recreational cannabis effect criminal records?

Illinois Governor JB Pritzker has stated that he will pardon past convictions for possession of up to 30 grams, with the attorney general going to court to delete public records of a conviction or arrest for the now legal amount. Regarding possession of 30-500 grams, an individual or a state’s attorney may petition the court to vacate or expunge the conviction. If the cannabis offense was connected to a violent crime it is ineligible for the automatic expungement processes but the individual (or State’s Attorney) can still file motion with the court to vacate conviction.

• Arrest records between January 1, 2013 and effective date must be expunged by January 1, 2021
• Arrest records between January 1, 2000, and January 1, 2013, must be expunged by January 1, 2023
• Arrest records prior to January 1, 2000, must be expunged prior to January 1, 2025.

Records will be expunged if one year or more has elapsed since the date of the arrest with no criminal charges filed or charges were subsequently dismissed, vacated, or the individual was acquitted. Many of the records will relate to municipal code violations, which will be required to be expunged according to a schedule described in the bill that will give municipalities until January 1, 2025 to expunge records that precede January 1, 2000.

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Commercial Garbage

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1. What is a franchise?

A franchise is an exclusive contract awarded to a private company to provide a service. In this case, garbage and recycling services for all commercial accounts. The Village of Libertyville has the authority to issue a franchise by state statute and is utilizing this ability to provide "economies of scale" in pricing for businesses.

2. When would the proposed franchise begin?

The franchise would begin on or about February 1, 2015. The state statute (65 ILCS 5/19-11-1) requires a 15 month waiting period between the award of the franchise and the start of the franchise service.

3. What is the term of the proposed franchise?

The term of the franchise will be a minimum of 5 years and a maximum of 7 years (2015-2020/2022-still in negotiations).

4. Who is included in the proposed franchise?

All businesses are included in the franchise with the exception of home-based businesses.

5. What services are included in the proposed franchise?

The franchise includes garbage and recycling services as well as organic material (food scrap) collection option.

6. Is recyling included in the cost?

YES! One (1) recycling container (96-gallon/1.0 cubic yard/1.5 cubic yard) picked up once a week (1x per week) is included in your garbage rate at no additional charge. Additional recycling containers and/or pickups are available at an additional cost similar to current opportunities.

7. Why should I recycle?

It's good for the environment and a good business practice that customers appreciate, but it can also save you money! Recycling reduces the amount of material you throw in your garbage container. Less garbage may allow you to reduce your container size and/or pick up frequency. The result is lower costs. Here is an example:

Without recycling (2x collection): 2.0 cy@2x/week=$80 per month
With recycling (1x collection): 2.0 cy@1x/week=$41 per month
ANNUAL POTENTIAL SAVINGS IS $468/year

8. How will I know what size containers and service I need?

Prior to the start of the franchise, a representative from Groot will contact you to meet with your business to determine the most cost effective combination of container size and pick up frequency as well as the potential cost savings associated with recycling.

9. Can I select my container size and pick up frequency?

Yes! Each business will be able to select the container size and pick up frequency that best meets its individual needs.

10. What are the rates for garbage and recycling service under the proposed franchise?

According to the Solid Waste Agency of Lake County (SWALCO), the franchise rates are the lowest of any commercial franchise to date and are below "market" rates. To compare your current rate and potential savings, please view the rate table.

11. Will I save money?

Without knowing the current rate you are paying, this question cannot be answered. However, it is estimated that 90%+ will save money with the new rates, especially if you take advantage of the recycling option. The goal of the franchise is to support businesses through "economies of scale" to lower the rates. (Business needs vary but the most common services most likely will see savings).

12. What if my current rates are lower than the proposed franchise rates?

If your rates for garbage and recycling at the start of the franchise are lower than the franchise rates, Groot will freeze your rates for the first year. After the first year, the current franchise rates will apply. Under the franchise, however, you will receive the benefits of uniform rates for garbage and recycling services, rate increases limited to once per year and restricted to the rate of inflation, and no additonal fees or surcharges. The included recycling container (96 gallon/1.0 cubic yard/1.5 cubic yard) may allow you to reduce your container size and/or pick up frequency and lower your rates below your existing rates.

13. Will I still have a service contract?

Yes, each business will enter into a contract with Groot. The terms of the contract, including the rates, services offered (garbage/recycling/organics), recycling container, and customer service standards, are established under the franchise.

14. Who will bill me for service?

Groot will bill you monthly for garbage and recycling services. Your bill will NOT include any additional fees or taxes from the Village of Libertyville.

15. What are the billing terms?

Groot's standard billing terms are net 30 days. Please contact Groot at (877)-40-GROOT to discuss alternate billing terms. Groot reserves the right to suspend service to accounts with a past due balance of sixty (60) days. If garbage is no longer being picked up you may receive a code enforcement violation from the Village of Libertyville as well.

16. What if my current contract expires before or after the start of the proposed franchise?

Until the franchise begins, businesses may contract with any licensed hauler for garbage and recycling services. Haulers will be required to terminate any existing contracts without customer penalty at the start of the franchise.

17. What if I currently have a contract with Groot?

If you have a current contract with Groot, that contract will remain in effect until the start of the franchise. Groot has agreed to freeze existing customers' rates through the start of the franchise.

18. Will I recieve a new container?

Prior to the start of service, Groot will coordinate the delivery of containers for garbage and recycling. Your current hauler will remove their container(s).

19. Who do I call with service problems?

You will call Groot at (877) 40-GROOT to report any service problems, request an additional pick up, or modify your garbage and recycling services including container size and/or pick up frequency.

20. Will the franchise affect the current franchise for residents?

The rates for residential garbage and recycling services will not increase due to the franchise for commercial garbage and recycling service. The current rates are with Groot and are covered under an existing residential franchise agreement.

21. What does the Village recieve for the franchise?

Any franchise proposal was required to provide the Village with a $10,000 annual franchise fee. This fee covers the existing revenue received from hauler licensing for administration of services in the Village. Groot has offered an annual grant of $2500 for recycling education and 2 community shredding events per year as part of their proposal as well in order to promote recycling in the Village.

22. Who is Groot?

Groot Industries, Inc., headquartered in Elk Grove Village, is the largest independent solid waste management services provider in Illinois. Family owned and operated since 1914, Groot has nearly 100 years of experience serving municipalities and businesses in northern Illinois and has been the Village's residential hauler since 2006.

Groot has been an industry leader in recycling and alternative fuels and has received numerous awards its environmental stewardship. Groot's fleet servicing Libertyville will consist of trucks powered by compressed natural gas (CNG).

In addition to providing commercial garbage and recycling services, Groot has committed to provide additional community resources including two (2) shredding events per year as well as an annual grant for recycling education.

For more information please contact Groot at (877) 40-GROOT (877-404-7668).

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Fire

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1. Is there an “all clear” sounded after the tornado sirens are activated?

No. In Libertyville and the surrounding Fire Protection District, we do not sound an all clear after the tornado sirens are sounded. It is important that you stay abreast of weather conditions by listening to the radio or television to determine when warnings have expired for our area. Additionally, please do not call 911 to ask if a warning is over. Calling 911 when you do not have an emergency can overload the lines and put real emergencies on hold.

If you need a non-emergency question answered, please call our non-emergency number at (847) 362-5664.

2. How can I obtain a copy of a fire or ambulance report?

Fire Incident Report: Requestor may come to the Libertyville Fire Dept. Station No. 1 during business hours OR a written request may be sent to 1551 N. Milwaukee Avenue, Libertyville, Illinois 60048 with the following information: date of incident occurred; incident number (if known); location of incident occurred; name of occupant; and your reason for request of copy of incident. Note: There is a copying fee of $2 /page.

Fire Investigation Report: A fire investigation report will be released only to those individuals who fall into one of the following categories: Occupant/Owner, Insurance Company or Attorney. Requestor may come to the Libertyville Fire Dept. Station No. 1 during business hours OR a written request may be sent to 1551 N. Milwaukee Avenue, Libertyville, Illinois 60048 with the following information: date of incident occurred; incident number (if known); location of incident occurred; name of occupant; and your reason for request of copy of incident Note: There is a copying fee of $2 p/page.

Fire Ambulance Report: The patient or legal guardian for the patient must come to the Libertyville Fire Dept. Station No. 1 and show an ID picture and complete a HIPAA Patient Request for Access form during business hours OR patient’s attorney may submit a subpoena. Note: There is a copying fee of $2 p/page.

3. What type of community activities does the fire department offer the residents of Libertyville?

Apart from providing fire, medical and rescue emergency responses, the Libertyville Fire Department also provides station tours, child safety seat inspections, fire safety talks (children & adults), fire extinguisher classes, home safety inspections, fire drills – we can assist you in organizing and conducting an orderly evacuation, block parties and much more!

Please contact the Fire Prevention Bureau at (847) 362-5664, to inquire about the additional activities the fire department has to offer the Libertyville community.

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General Maintenance

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1. How can I get sign changes or additional signs?

For repair of existing signs please call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday. If you would like to have additional signs or signs changed please send a letter or email explaining the need for the signs to John M. Heinz, Director of Public Works. Requests for new signs need the approval of the department heads and Village Administrator. The Director of Public Works or Public Works staff will facilitate the process.

2. How often will my street get swept?

The Public Works Department strives to sweep the streets monthly when temperatures are above freezing and the roads are dry. In the fall it takes longer to do all the sections due to the volume of leaves.

3. The Village plow hit my mailbox, will the Village fix it?

If the Public Works Department damages a mailbox or mailbox post that was originally installed properly according to Village and US Post Office specifications, the mailbox and/or all damaged parts will be replaced/reimbursed up to $50.00. Replacement will be done using like materials when possible. If complete replacement is necessary, a standard rural type mailbox and post assembly will be installed by Village staff per US Postal Service regulations. Property owners desiring a non-standard mailbox may purchase and install the box and/or post of their choice.

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General Questions

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1. Where are you located and what are your hours?

The Village Hall is located at 118 W. Cook Avenue and is open from 7:30 am - 4:30 pm, Monday-Friday. Our Police Department, Community Development Department and Public Works Administration are located at 200 E. Cook Avenue. Both buildings are located in the heart of downtown near Milwaukee Avenue.

2. How do I get a birth/death certificate?

They are both available at Village Hall. Or your can download an application online. Birth & Death Certificates

3. Where do I park to use the train?

We have 3 train stations. One Downtown, and 2 near Harris Road. All lots have commuter parking with either daily fees or by parking permit. Commuter Parking

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Police

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1. What is the ordinance covering vehicles parked on the street overnight?

Village Ordinance prohibits parking on the street between 2:00 a.m. - 6:00 a.m. The Police Department may give temporary permission (typically no more than 3 nights a month) to park overnight on the street for driveway repair, visitors, etc. If you would like to request overnight parking permission, call (847) 362-8310. You will be required to call each night to request permission.

2. Where do I call for power outage or severe weather information?

During severe weather and/or power outages, the demand for Police & Fire services can increase rapidly. These situations can quickly overtax all available Police, Fire, and 9-1-1 resources with a large number of calls for service.

Commonwealth Edison is the power utility in the Village of Libertyville. Power outages that do not involve an immediate threat to life or property should be reported via ComEd’s telephone reporting system at 1-800-EDISON1 (1-800-334-7661).

Please do not call 9-1-1 or the Police/Fire departments for general outage information. We often do not have any information on the outage, and these calls can detract from our ability to handle emergency calls promptly.

3. Can I obtain a handicapped parking hangtag at the Police Department?

Yes, you can. The Police Department will process your application for a temporary (90 days or less) handicapped parking hangtag. For permanent disabilities, contact the Secretary of State's Office. The application must be completed by both the physician and the applicant. Please note that the Police Department can only process applications from residents of the Village of Libertyville and Libertyville Township.

4. I need to have my fingerprints taken. Can the Police Department do this for me?

The Police Department will be able to provide fingerprint services, provided we have available personnel, and we do not have anyone in custody. Fingerprinting services are provided for Village residents & employees of Village businesses at no charge, however you must provide your own fingerprint cards. The Police Department does not stock and cannot obtain fingerprint cards, as each entity has their own that are specifically coded. Non-residents can also be fingerprinted for a charge of $20 per person.

5. When should I call 9-1-1?

9-1-1 should be used for all emergencies. Some examples of emergencies include:
• If you smell smoke or see fire
• To get help for someone who is hurt
• If you see someone getting hurt
• If you see a crime in progress
• If you're not sure you have an emergency

When a Libertyville 9-1-1 Dispatcher receives a 9-1-1 call, they immediately know where the call was placed from. In addition, the call can quickly be transferred to any nearby public safety agency. If the call is reporting a medical emergency, the dispatcher can give pre-arrival instructions over the phone.
For non-emergency calls, please dial our business number, 847-362-8310.

6. What happens when I dial 9-1-1?

Only emergency calls should be directed to the 9-1-1 telephone number. If you are calling in Libertyville, the calls go directly to the Consolidated 9-1-1 dispatch center. Through the 9-1-1 equipment and Computer Aided Dispatch system, the caller's address and telephone number immediately appear on the computer screen. The 9-1-1 Dispatchers are highly trained individuals that are prepared for any emergency situation. These dispatchers need to get specific information from you when you call 9-1-1. This information lets the dispatcher know what kind or response is required to the emergency (police, fire, paramedics, etc.)
• We will ask you what happened and where did the crime occur.
• We will ask you if anyone is injured, and if the injured person is in the same location.
• If the injured person is at a different address we will want to know where they are.
• We will ask you if you know the people involved in the incident.
• We will ask you if there are weapons involved.
• We will ask you for a full description of the people involved in the incident.
• We will ask you for associated vehicle descriptions.
• We may ask you to stay on the phone with us until officers arrive.
• We will ask you if you want to remain anonymous.

7. Why do the dispatchers ask so many questions?

Dispatchers are trained to try and get as much information as possible to best determine the nature of the problem. The information provided by callers can assist the officers in determining what they will need in order to keep others safe and out of harms way.
Also, please realize that the dispatchers are trained to perform many tasks at once, and will often be dispatching emergency response units while they are talking to you. If they ask you to hold, it is because they are DISPATCHING HELP TO YOU. We immediately dispatch the appropriate emergency response for your problem along with 1 or 2 police officers.

8. Can I call 9-1-1 from a Cellular Phone?

Yes you can. We would prefer that you use a regular telephone phone if possible, but if circumstances dictate that you use a cellular phone to call, you need to know the following:
• All calls to 9-1-1 made from cellular phones are currently routed to the closest 9-1-1 PSAP. They will assess the incident and if warranted, will transfer the caller to the local police or fire department that has jurisdiction over the incident being reported.
• Depending on the technology of your phone, the Dispatcher may receive the cellular phone number, the tower location, and possibly the GPS coordinates of the phone.

If the call gets disconnected before the dispatcher is able to obtain this information, we will attempt to call you back to continue to obtain information.

9. What if I call 9-1-1 by mistake?

If you accidentally dial 9-1-1 or hear the Dispatcher answer "9-1-1 Emergency, How may I assist you?" please don't hang up. All you need to do is explain you have dialed the wrong number. The Dispatcher will confirm this with you by asking a few questions, to ensure you are safe and that there is no problem. If you do hang up without talking to a dispatcher:
• The dispatcher will try to re-contact you.
• If the phone line is busy, they will instruct an operator to break in on your conversation and request that you release the line for an emergency phone call.
• If the dispatcher cannot re-establish contact, you will have company stopping in. It is our policy to send police officers when a 9-1-1 caller hangs up, and we cannot re-contact the caller.

10. Can you handle calls from hearing impaired or non-English speakers?

You bet we can! Our 9-1-1 center is equipped to handle calls from TTY/TDD devices. These devices will detect an incoming call from devices used by those with hearing or speech impairments and allows them to report an emergency via a keyboard device directly to a 9-1-1 dispatcher. The device is interfaced with the telephone system in our 911 center and will automatically alert the dispatcher of an incoming TDD call. Our 9-1-1 dispatch communicators have been trained on the operation and use of the TDD. Hearing impaired customers will not have to call a translation service in an emergency; they too can dial 9-1-1.

Our Consolidated 9-1-1 system is also set up to provide for people who speak foreign languages. We have a direct line to AT&T Language Line personnel that can interpret the callers need for help. This is available 24 hours a day 7 days a week.

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Public Works

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1. My water bill is high – what do I do?

Water billing inquiries are handled by the Village Finance Department call (847) 918-2007.

The most common causes of high bills are leaky toilets, humidifiers, and water softeners. Most water meters have leak detectors on the face of the meter. If all your water is shut off sink, bathtub, washing machine, sprinkler, etc and the leak detector is still spinning, you have a leak. Reading your meter at night and in the morning for a few days to see if any anomalies show up can be helpful.

To check your toilet to see if it is leaking remove the tank cover and see if the water is overflowing into the fill tube after the toilet has finished filling; adjusting the float can solve this. It also may be the seal at the bottom of the tank. If you run your finger under the seal and it comes out black, the seal is deteriorating and needs to be replaced. Sometimes the handle mechanism gets hung up and keeps the handle down until you jiggle it. Dye tablets are available at the Village Hall and 600 North Avenue for testing toilets.

Our water technicians are available to assist our residents. If you would like to schedule an appointment, please call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday. There is no charge for this service. If would like to have your meter tested the Village will send it out for testing. If the meter is reading properly your water account will be charged an additional $50 for a regular household meter; no charges will be applied to your account if the meter is found to be faulty.

2. What streets does the Village maintain?

All streets within the corporate limits of the Village are maintained by the Village with the exception of the following roadways. The Illinois Department of Transportation (IDOT) maintains Rte 137/Peterson Road and Rte 45. Through an agreement with IDOT, the Village maintains Rte 21/Milwaukee Avenue from Adler Drive to Hollister Drive and Rte 176/Park Avenue from Butterfield Road to just west of Hough Street. The Lake County Department of Transportation maintains Butterfield Road, Winchester Road, Midlothian Road and St. Mary’s Road.

3. Is a permit required for the disconnection of water and sanitary service lines?

Yes, a Right-of-Way (ROW) Permit from the Engineering Division will be necessary before any disconnect work is started. Please call the Engineering division at (847) 918-2100 between 8:00 am – 5:00 pm Monday – Friday. Right of Way Permit Application

4. Noisy water meter - what do I do?

Water meter inquiries are handled by the Streets & Utilities Division of Public Works. Call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday to schedule an appointment to change your meter. A normal meter change takes about 20 minutes.

5. What is the hardness of our water?

The hardness of the Village’s water is 8 grains per gallon or 137 mg/l as CaCO3.

6. Low water pressure - what do I do?

Check the faucet aerator screen to make sure it’s not clogged by debris. If you find debris in your screen try heating it on a metal spoon.

If it smells like burning plastic the problem is your water heater. Water heaters have plastic dip tubes that break down with age and start to clog your aerators and appliances.

If you have had any recent plumbing work done gently make sure the valves are open all the way. If this does not help please call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday and we will have someone check further.

7. What do I do about a sewer smell in my drains?

This happens when your p-traps (any drain in a sink, tub, shower or floor drain) dry out. Pour a few gallons of water with some bleach into the drains to fill the p-traps. This will prevent the sewer gas from escaping.

8. My drain backs up when I use a large amount of water, what should I do?

Please call us (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday and we will check the sanitary main for back-ups before you call your plumber. For after hour emergencies call the Police Dispatch 847-362-8310 and the Police will contact Public Works personnel. Though back-ups in the village main are rare, its better we check first. Normally if your sewer only backs-up when you use the shower or do laundry the problem is in your service. We can let you know when we check the sanitary main for blockages.

9. I have a blockage in my sewer service under the street, will the Village repair it?

By ordinance, if the blockage is in your service the owner is responsible for repair/maintenance of the service even if it is in the street.

10. How should I select my plumber/underground contractor?

Please check the phone book, talk to your friends or neighbors or contact the Better Business Bureau. Better Business Bureau

11. How can I get my street/sidewalk or curb repaired?

Please call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday and we will have Village personnel inspect the situation. Hazardous conditions take first priority when assigning crews.

12. Who is responsible for maintaining my driveway apron?

Property owners are responsible for maintaining driveway aprons. The Village or a public utility is obligated to repair a driveway apron or a portion of the apron that may have been damaged by one of the above parties. Driveways may be adjusted during major road improvements to adjust them to meet the grade of the improved roadway.

13. How can I get sign changes or additional signs?

For repair of existing signs please call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday. If you would like to have additional signs or signs changed please send a letter or email explaining the need for the signs to John M. Heinz, Director of Public Works. Requests for new signs need the approval of the department heads and Village Administrator. The Director of Public Works or Public Works staff will facilitate the process.

14. How often will my street get swept?

The Public Works Department strives to sweep the streets monthly when temperatures are above freezing and the roads are dry. In the fall it takes longer to do all the sections due to the volume of leaves.

15. The Village plow hit my mailbox, will the Village fix it?

If the Public Works Department damages a mailbox or mailbox post that was originally installed properly according to Village and US Post Office specifications, the mailbox and/or all damaged parts will be replaced/reimbursed up to $50.00. Replacement will be done using like materials when possible. If complete replacement is necessary, a standard rural type mailbox and post assembly will be installed by Village staff per US Postal Service regulations. Property owners desiring a non-standard mailbox may purchase and install the box and/or post of their choice. Click here to see the proper mailbox dimensions according to Village and US Post Office specifications. 

16. What are the proper mailbox dimensions according to Village and US Post Office specifications?

Click here to see the proper dimensions. 

17. There are flags in my yard, what should I do with them?

If you find JULIE flags in your yard or parkway, the flags should remain in place for 28 days. The JULIE flags indicate the type of utility that is buried in the ground. High visibility yellow flags are for natural gas, oil or petroleum utilities; Red flags for electrical utilities; Orange flags for communication, telephone or television utilities; Blue flags are for water utilities; Green flags are for sewer utilities and safety white flags show the proposed area of excavation.

18. J.U.L.I.E. locates - should I mark my yard to indicate where I need locates?

Please be as specific as you can when you call JULIE. It cuts down on the amount of paint on your hard surfaces and flags needed in your yard. If you are planting a tree putting a stake in your yard alleviates the need to mark the whole yard.

19. Streetlight Outages – Whom do I call?

Please call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday to report the outage.

20. Who picks up household garbage and landscape waste?

Groot Industries, for questions please call, (800) 244-1977.

SWALCO

21. SWALCO - Where and when are drop off events?

A list of SWALCO drop off events is available on their website. SWALCO

22. What do I do with left over latex paint?

SWALCO no longer accepts latex paint or provides crushed corncobs. To properly dispose of latex paint mix it with kitty litter; when it hardens dispose of in it in your household trash.

23. Performance bond - what is it?

In some instances, work to disconnect one of the building services will require the removal of portions of the public sidewalk, or street improvements. In these cases, a performance bond is required to insure that the work is completed in a timely manner and in compliance with Village construction standards.

24. Performance bond - who pays?

The Contractor should be the party responsible for providing the performance bond, since it is the work of the contractor that is being guaranteed by the bond.

25. Is the performance bond an additional fee?

No, the performance bond is fully refundable to the depositor upon completion of all work that is inspected and completed as required.

26. Performance bond - Is it an additional fee?

No, the performance bond is fully refundable to the depositor upon completion of all work that is inspected and completed as required.

27. Performance bond – when is it returned?

The performance bond is refunded to the depositor on record after the Engineering Division is called (847-918-2100) for a bond release inspection and a positive recommendation from the inspector is made for the release of the funds. The Village Finance Department will issue a check that is mailed to the bond holder.

28. Do I need a permit from Engineering for repair of an individual building service break on my property?

No, Engineering is involved when repair of service leaks are within the b-box and the public main, repairs done by Public Works or if work is being done to repair the leak within the public right-of-way. For a private service, (b-box to the house) a building division permit is required. The building division phone number is (847) 918-2020.

29. Which public utility service lines need to be disconnected before demolition of an existing structure?

The water service, sanitary service, and (if present) storm sewer service need to be disconnected.

30. When do the public utility service lines need to be disconnected?

Service lines need to be disconnected before a Building Division demolition permit is issued.

31. Are there fees related to the ROW permit, and if so, how much would a permit cost?

The ROW permit has a $125 permit fee, and inspections required by the proposed work are also charged at the rate of $75 each. Total fees due are determined on an ad-hoc basis.

32. Where are the service lines disconnected at?

The water and sanitary services are required to be disconnected at the point of connection with the public main.  The storm service should be disconnected at the property line.

33. Who notifies the Village that the work is being done once the permit has been issued?

The contractor is responsible for calling the Engineering Division at least 24 hours or more before the work is done to schedule an inspection by Village staff.

34. What phone number should be called to schedule the inspections?

The contractor should call the general number for the Engineering Division office at (847) 918-2100. A message should be left for follow-up if the call is not picked up before the voicemail system answers.

35. What happens after the service disconnection work is completed?

Documentation of the inspections is provided to the Building Division, which issues the demolition permit after all service lines (power, gas, phone, etc) have been properly disconnected.

36. Who do I contact for information on the demolition permit?

The Community Development Department’s Building Division issues permits for the demolition of existing structures. The Building Division office number is (847)918-2020.

37. I just moved in and want to re-landscape my parkway. The landscaper is telling me this is village responsibility?

The parkway or public right-of-way is public property. The upkeep and maintenance of the ROW is the property/homeowners responsibility. In the case that the Village or franchise utility disturbs the parkway, the party causing the damage is responsibility for the improvement.

38. Does the village have maps that show elevation?

Elevation maps are available from the Stormwater Management Commission (SMC) – (847)918-5260. SMC

39. What are village requirements for the driveway apron?

Concrete - 6” of gravel under 6” of concrete
Asphalt - 6” – 8” of gravel under 3” asphalt --- 1 ½” roll, 1 ½” roll
Brick pavers – sand over compacted gravel.
No rebar in apron portion of driveway (to difficult for emergency access)

40. Do I need a permit from engineering to install a drain tile?

We do need to know where the work is going to take place, and where the drain tile is discharging from or what it’s connecting to. A work sketch should be submitted so the department can determine if any permits are required.

41. What is required of me to install a new water tap?

All water taps require a right-of-way permit. A single water tap that is 1” – 2”, the Streets & Utilities division of Public Works will perform the tap with 24-hour notice to schedule the tap. Taps larger than 2” must have a contractor perform the tap. (The excavation cost is the property owner’s responsibility no matter what size the tap.)

42. I’ve scheduled a water tap between 1” – 2” (i.e. abandonment of service), what does the village supply?

The Village will supply a curb stop, b-box, corp, and saddle.

43. Driveway apron replacement - can the village help with the costs?

A written request to our Director of Public Works will need to be submitted along with some justification why the village should assist with the cost should be included in conjunction with your request.

44. Why do I need to have my water disconnected when constructing an addition?

The fact that an addition is being built is not what requires the water service to be disconnected. It is the additional water fixtures within the expanded home that require more water than the existing service line can provide. The Building Division will perform what is referred to as a "fixture count" to determine what the appropriate size of the water service is. If the existing service isn't large enough, then it has to be "upgraded". It is this upgrading that requires the old service to be disconnected, since it is being replaced by a new and larger water service.

45. How much depth of trench does the village require before shoring? (Water and sewer disconnect)

OSHA determines these requirements as 5’ or 60”.

46. How do I find bid documents and plans?

Bid documents and plans are located on the Bid Posting webpage by clicking on the following link: More...

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Recreation

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1. What are the hours of operations for the Recreation & Sports Complex Department Administrative Office?

The hours of operation are Monday thru Friday 8:00 am - 5:00 pm, our office is closed on the following holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas Day.

2. My address is Libertyville, why am I considered a non-resident?

Although you may have a Libertyville mailing address you do not pay taxes to the Village of Libertyville and therefore do not receive the resident rate.

3. Can non-residents register for classes through the Recreation & Sports Complex?

Yes, non-residents can participate in all of our recreational programs and events. There will be a NR fee charged for certain programs.

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Sewer

Show All Answers

1. What do I do about a sewer smell in my drains?

This happens when your p-traps (any drain in a sink, tub, shower or floor drain) dry out. Pour a few gallons of water with some bleach into the drains to fill the p-traps. This will prevent the sewer gas from escaping.

2. My drain backs up when I use a large amount of water, what should I do?

Please call us (847)362-3434 between 7:00 am – 3:30 pm Monday – Friday and we will check the sanitary main for back-ups before you call your plumber. For after hour emergencies call the Police Dispatch 847-362-8310 and the Police will contact Public Works personnel. Though back-ups in the village main are rare, its better we check first. Normally if your sewer only backs-up when you use the shower or do laundry the problem is in your service. We can let you know when we check the sanitary main for blockages.

3. I have a blockage in my sewer service under the street, will the Village repair it?

By ordinance, if the blockage is in your service the owner is responsible for repair/maintenance of the service even if it is in the street.

4. How should I select my plumber/underground contractor?

Please check the phone book, talk to your friends or neighbors or contact the Better Business Bureau. Better Business Bureau

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Sports Complex

Show All Answers

1. When is Open Gym available?

Please call (847) 367-1502 to confirm days and hours.

2. Do I have to be a member to use the Sports Complex facility?

Membership is not required to participate in activities at the Sports Complex. There are daily fees for drop-in activities or membership packages for those interested.

3. How do I plan a special event at your facility?

We offer the capabilities to host a wide variety of special events from the smallest birthday party gathering to large mitzvahs and corporate outings. Please call Randy Splitt, Recreation Supervisor, at (847) 367-3006 to book your event.

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Streets

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1. What streets does the Village maintain?

All streets within the corporate limits of the Village are maintained by the Village with the exception of the following roadways. The Illinois Department of Transportation (IDOT) maintains Rte 137/Peterson Road and Rte 45. Through an agreement with IDOT, the Village maintains Rte 21/Milwaukee Avenue from Adler Drive to Hollister Drive and Rte 176/Park Avenue from Butterfield Road to just west of Hough Street. The Lake County Department of Transportation maintains Butterfield Road, Winchester Road, Midlothian Road and St. Mary’s Road.

2. How can I get my street/sidewalk or curb repaired?

Please call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday and we will have Village personnel inspect the situation. Hazardous conditions take first priority when assigning crews.

3. Who is responsible for maintaining my driveway apron?

Property owners are responsible for maintaining driveway aprons. The Village or a public utility is obligated to repair a driveway apron or a portion of the apron that may have been damaged by one of the above parties. Driveways may be adjusted during major road improvements to adjust them to meet the grade of the improved roadway.

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Water

Show All Answers

1. High water bill – what do I do?

Water billing inquiries are handled by the Village Finance Department call (847) 918-2007.

The most common causes of high bills are leaky toilets, humidifiers, and water softeners. Most water meters have leak detectors on the face of the meter. If all your water is shut off at the sink, bathtub, washing machine, sprinkler, etc and the leak detector is still spinning, you have a leak. Reading your meter at night and in the morning for a few days to see if any anomalies show up can be helpful.

To check your toilet to see if it is leaking remove the tank cover and see if the water is overflowing into the fill tube after the toilet has finished filling; adjusting the float can solve this. It also may be the seal at the bottom of the tank if you run you finger under the seal and if comes out black the seal is deteriorating and needs to be replaced. Sometimes the handle mechanism gets hung up and holds the handle down until you jiggle it. Dye tablets are available at the Village Hall and 600 North Avenue for testing toilets.

Our water technicians are available to assist our residents. If you would like to schedule an appointment, please call 847-362-3434 between 7:00 am – 3:30 pm Monday – Friday. There is no charge for this service. If you would like to have your meter tested the Village will send it out for testing. If the meter is reading properly your water account will be charged an additional $50 for a regular household meter; no charges will be applied to your account if the meter is found to be faulty.

2. Noisy water meter – what do I do?

Water meter inquiries are handled by the Streets & Utilities Division of Public Works. Call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday to schedule an appointment to change your meter. A normal meter change takes about 20 minutes.

3. Low water pressure – what do I do?

Check the faucet aerator screen to make sure it’s not clogged by debris. If you find debris in your screen try heating it on a metal spoon.

If it smells like burning plastic the problem is your water heater. Water heaters have plastic dip tubes that break down with age and start to clog your aerators and appliances.

If you have had any recent plumbing work done gently make sure the valves are open all the way. If this does not help please call (847) 362-3434 between 7:00 am – 3:30 pm Monday – Friday and we will have someone check further.

4. What is the hardness of our water?

The hardness of the Village’s water is 8 grains per gallon or 137 mg/l as CaCO3.